Privacy Policy

Who we are

The Service is operated by Power Forward ("Power Forward", "we", "us"). You can reach us at hello@powerforward.coach or through the contact page.

Who the Service is for

Accounts are for parents and guardians who are at least 18 years old. A parent creates the account, pays for it, and adds the athletes in their family. Athletes use the program with their parent, under the parent's account. We do not knowingly let children under 13 create an account or give us information directly. If you believe a child has done so, email us and we will delete it.

What we collect

We collect only what the program needs. Depending on how you use it:

• Your account. Your email address, your name, and a password (stored only as a secure hash).
• About your athlete. The information a parent enters: first name, birth date or age, sport, and level.
• Onboarding and Mindset Profile answers. The questions a parent or athlete answers so the program can build a plan and show where an athlete is strong and what to build.
• Daily use. Check-ins, routine habits ticked off, lessons watched, mindfulness and pre-game practices done, journal entries, and streaks.
• Voice recordings. Post-Game Interviews and voice journal entries, if you choose to record them. Recording asks for microphone access first, and you can delete any recording.
• Team Contract. The promises you write and the signatures you draw with a finger.
• Coaching sessions. Bookings, the credits you buy, notes Coach Jackie writes after a session (visible to your family), and, for video sessions, the call itself. We do not record coaching calls.
• Payments. Processed by Stripe. We store your Stripe customer id, your plan, and its status. We never see or store your full card number.
• Messages to us. Anything you send through the contact form, including an email you leave to be told when the app launches.
• Notifications. If you turn on reminders in the app, a device push token so we can send them.
• How the app is used. Which screens and features you open and when (for example, that a lesson was started or a check-in was done), with a random id for your browser or device. Linked to your account once you sign in. It never includes what you write or record. We keep it in our own database, not with an analytics company.
• Technical data. Standard server logs (IP address, browser or device type, pages requested) kept briefly to run and secure the Service. We do not use advertising trackers or sell data to data brokers.

How we use it

• To run the program: build your athlete's plan, show their Mindset Profile and progress, play lessons, and keep your routine in sync between the web and the app.
• To deliver coaching: book sessions with Coach Jackie, open the video room at session time, add the session to her calendar, and send you the invite.
• To bill you for the membership and coaching credits, and to send receipts.
• To send the reminders you turn on, and emails about your account (a confirmation, a password reset, a session invite). We do not send marketing email unless you ask for it.
• To answer your messages and support requests.
• To understand how the program is used (which features help, where people get stuck) so we can improve it. We look at this in aggregate.
• To keep the Service secure, prevent abuse, and fix problems.

We do not sell your information, and we do not use it for advertising.

Who sees it

Coach Jackie sees the information your family shares with the program, so she can coach you. Beyond that, we share data only with the service providers that run the Service, under contracts that limit them to working for us:

• Supabase hosts our database, accounts, and file storage (including voice recordings), in the United States.
• Vercel hosts the website and the program's server.
• Stripe handles payments.
• Cloudflare streams the lesson videos.
• Daily runs the video room for coaching sessions. Calls are encrypted in transit and are not recorded.
• Google receives the session time and your email address when a booking is added to Coach Jackie's Google Calendar, so you get a calendar invite.
• Apple delivers push notifications to the iPhone app.

We may also share information if the law requires it, to protect someone's safety, or if Power Forward is ever sold or merged (you would be told first).

Your choices and rights

• See and change your data. Your account, your athletes, their profiles, and your journal are all editable in the program.
• Delete recordings or entries. Any interview, journal entry, or contract can be deleted in the app or on the web.
• Delete your account. In the iPhone app: Profile, then Delete account. On the web: Profile, then Delete account. This permanently deletes your account, your athletes, and everything they did in the program. Billing records are kept as the law requires.
• Notifications. Turn reminders off in the app or in your phone's Settings at any time.
• Microphone and camera. The app only asks when you record or join a video call, and you can change this in your phone's Settings.
• Ask us. Email hello@powerforward.coach to get a copy of your data, correct it, or have it deleted. We answer within 30 days. If you are in California or another state with a privacy law, these are the rights those laws give you, and we honor them for everyone.

How long we keep it

For as long as your account is open. When you delete your account, your data is deleted from our systems promptly, and from backups within 30 days. Payment records stay with Stripe for as long as tax and accounting rules require. Contact form messages are kept until we have answered them and then for up to a year.

Security

Data is encrypted in transit and at rest. Access is restricted by account, so one family can never see another's information. No system is perfectly secure, so if we ever learn of a breach affecting your data, we will tell you.

Not medical care

Power Forward is mental performance coaching and education, not medical or mental health care, and nothing you share with the program is a medical record. If you have concerns about your athlete's mental health, talk with a qualified professional. In a crisis, call or text 988. In an emergency, call 911.

Changes

If we change this policy in a meaningful way, we will update the date at the top and, for significant changes, email account holders. Continuing to use the Service after a change means you accept it.

Contact

Questions about privacy: hello@powerforward.coach. See also our Terms and Conditions.