Terms and Conditions

1. What Power Forward is, and is not

Power Forward is mental performance coaching and education for student-athletes and their parents. Coach Jackie Reyneke is not a licensed physician, psychiatrist, psychologist, or therapist. Nothing in the Service is medical or mental health care, diagnosis, or treatment, and it is not a substitute for it. The Mindset Profile, the Mindset Index, and every lesson are coaching tools, not clinical assessments. If you have concerns about your or your athlete's mental health, talk with a qualified professional. If you or your athlete is in crisis or thinking about self harm, call or text 988 any time, or reach NAMI at 1-800-950-6264. In an emergency, call 911.

2. Who can use it

You must be at least 18 and the parent or legal guardian of any athlete you add. You are responsible for your account, for keeping your password private, and for how your family uses the Service. Athletes use the program under your account and with your supervision.

3. Membership and billing

• The membership is a subscription billed through Stripe at the price shown when you sign up (monthly, every 3 months, or yearly). It renews automatically until you cancel.
• You can cancel any time from Membership on the web. You keep access until the end of the period you already paid for. We do not give partial refunds for unused time, except where the law requires it.
• If a renewal payment fails, we will let you know and keep trying for a short while. If it keeps failing, the membership ends.
• We may change prices. If we do, we will tell you at least 30 days before your next renewal, and you can cancel before it.
• The membership is bought on the web, not inside the iPhone app. Apple is not a party to that purchase.

4. Coaching sessions

• 1:1 sessions with Coach Jackie are live, person-to-person coaching, sold separately from the membership (from $150 a session) as session credits bought through Stripe. One credit books one session.
• Sessions are booked for a specific time. To reschedule or cancel, contact us as early as you can; a session missed without notice may use up its credit.
• Video sessions happen inside the Service. They are not recorded by us, and you agree not to record them without everyone's consent.
• Coach Jackie may cancel or reschedule a session; if so, your credit is returned.
• Credits are not refundable once used. Unused credits are refundable on request if you close your account within 30 days of buying them.

5. Your content

What your family puts into the Service (answers, journal entries, recordings, contracts, messages) stays yours. You give us permission to store it and show it back to you and to Coach Jackie so we can run the program. You are responsible for what you upload. Do not upload anything you do not have the right to share, or anything unlawful, harassing, or harmful.

6. Our content

The lessons, videos, courses, questions, artwork, and software in the Service belong to Power Forward or our licensors. You may use them for your family's personal, non-commercial use while you have an account. Do not copy, resell, share your login, or use the content to build a competing program. Guest lessons feature athletes who shared their stories with us; please treat them with respect.

7. Acceptable use

• Use the Service only for your own family.
• Do not try to access another family's information, interfere with the Service, or reverse engineer it.
• Be respectful in coaching sessions and messages. We may end a session or an account for abuse.

8. The iPhone app

The app is licensed, not sold, to you for use on Apple devices you own, under these terms and Apple's App Store terms. Apple has no obligation to support the app and is not responsible for it. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it.

9. Ending your account

You can delete your account at any time in the app (Profile, then Delete account) or on the web. We may suspend or close an account that breaks these terms, with a refund of any unused prepaid period unless the breach was serious. Sections 1, 5, 6, 10, 11, and 12 survive the end of your account.

10. No guarantees

We work hard to make the program useful, but mindset is a skill that takes practice, and results vary by athlete. The Service is provided "as is". To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose, and we do not promise the Service will be uninterrupted or error free.

11. Limits on liability

To the fullest extent the law allows, Power Forward and Coach Jackie are not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Some states do not allow these limits, so they may not apply to you.

12. Disputes

These terms are governed by the laws of the United States and the state where Power Forward is organized, without regard to conflict of law rules. If something goes wrong, please email us first at hello@powerforward.coach; most problems can be sorted out directly.

13. Changes to these terms

We may update these terms. If a change is significant, we will email account holders before it takes effect. Continuing to use the Service after that means you accept the new terms.

Contact

Power Forward, hello@powerforward.coach, or the contact page.